Appointments

Consult With Your Doctor Online

Did you know you no longer have to wait on the phone to get the health advice you need? Now, you can use Online Consult to assess your symptoms using online forms and send a message to the practice at any time, day or night. We’ll then review this so that we can advise you on the most appropriate next steps. Please allow us 48 hours to respond.

Click here for more information.

Urgent cases are seen on the day; to request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01204 523813, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm.

Routine Appointment

you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP. Nurses based in our practice treat patients for a wide range of common conditions. Please note that we have a limited number of pre-bookable appointments for up to 12 weeks in advance if these are more convenient for you. For those patients who work, we have an extended appointment only surgery on Tuesday & Friday evenings till 7.15pm.

• If you have more than 1 problem to discuss please book a double appointment.
• If you require an interpreter, please book a double appointment.
• Appointments to see the Nurses can sometimes be longer due to their workload which involves looking after patients with chronic diseases.
• Tell us if you are in a telephone box, we can then call you back if we need to.
• Let us know straight away if you want an appointment for more than one person in the family then our Reception staff can look for a suitable time slot.
• You can book to have a telephone consultation with a doctor or Nurse. He or she will ring you as near as possible to an agreed time slot. This is not for re-ordering medication or more complicated medical matters, but can be useful for general advice or opinion.
• You can also book and cancel appointments online via our website. To register for this please pick up a form from reception.

We also offer GP and nurse appointments Monday - Friday 6.30pm to 9.30pm and Saturday 9am to 2pm at the following hub:

• Halliwell Surgery, Lindfield Drive, Bolton

Please note these appointments need to be pre-booked and are not available as a walk-in service. For more details, please contact reception as these appointments can only be made during our normal opening times.

If possible please try to telephone reception before 11am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01204 523813, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need a doctor in an emergency when the surgery is closed, please phone Bardoc, 0161 763 8940 which offers patients registered with our practice a full GP service when our practice is closed.

Accident & Emergency

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and emergency department or call 999.

Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs